UK-Newcastle upon Tyne LSL Estate Agency Franchising is looking for a proactive and detail-oriented Business Analyst to support our team in delivering transformational projects to our Estate Agency Franchisees across our LSL brands. The role is offered on a permanent full time position on a Hybrid basis from our Newcastle based office. Business / Systems Analyst Change & Transformation Team – LSL Property Services Role Purpose To support the Change & Transformation Team in understanding, analysing, and improving business and system processes across LSL. This role will help uncover how work is currently done, identify opportunities for optimisation, and support the introduction of new technologies, automation, and AI-driven improvements. The role is hands-on and varied, offering exposure across multiple areas of the business including Finance, Operations, IT, and CRM systems. Key Responsibilities Work with stakeholders across the business to understand and document current processes and systems. Support and, where appropriate, lead requirements gathering activities (workshops, interviews, process walkthroughs) Create clear and structured outputs such as: Process maps Requirements documentation / user stories Gap analyses Analyse data to support process understanding and identify trends or inefficiencies Contribute to identifying opportunities for improvement, including automation and AI use cases Support the delivery of change initiatives across a range of projects Collaborate with internal teams and third-party providers to support solution design and implementation Actively participate in sessions—asking questions, challenging where appropriate, and contributing ideas Skills & Experience Essential: Strong Excel skills (data analysis, manipulation, basic insight generation) Exposure to business analysis concepts (process mapping, requirements gathering, user stories) Awareness of tools such as Jira, Confluence, Visio, or similar Logical and analytical thinking Confidence to engage in discussions and speak up in group settings Strong attention to detail Desirable: Basic understanding or interest in automation and AI in a business context Experience working with data beyond Excel (e.g. reporting tools, SQL—nice to have, not required) Behaviours & Mindset Curious and inquisitive – asks questions and seeks to understand how things really work Proactive – not just documenting, but thinking about how things could be improved Confident communicator – willing to contribute and challenge constructively Adaptable – comfortable working across different projects and business areas Eager to learn and develop – brings value from day one but is motivated to grow Apply If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar on 07751808563 or recruitment@esurv.co.uk – alternatively apply with your CV and covering letter for a quick response. In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs)