Job Description
About Moxy
At Moxy, we do things differently. We’re bold. We’re social. We’re stylish. Our spaces are buzzing, our vibe is playful, and our team is at the heart of it all. Moxy Belfast City is right in the middle of the action – and now we’re looking for an Operations Manager who can keep the energy high, the service sharp, and the guest experience unforgettable.
Your Mission:
To be the driving force behind the hotel’s day-to-day operations. You’ll support the General Manager by making sure every area of the hotel runs smoothly, guests are delighted, standards stay sky-high, and the Moxy vibe is felt in every corner of the building.
What You’ll Be Doing:
1. Lead the show – Maintain a strong presence across the hotel, connecting with guests, supporting the crew, and keeping service fun, friendly and flawless.
2. Drive performance – Help maximise revenue and profitability by spotting opportunities, managing costs, and supporting commercial decisions.
3. Own the operations – Oversee housekeeping, food & beverage, front of house, and public areas to ensure standards, cleanliness and atmosphere are consistently top-tier.
4. Champion service excellence<...