London - United Kingdom # Operations Manager UK## Overview## Job descriptionPrima could be the place for you.Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.To help fuel that growth, we need an **Operations Manager** to join our **Finance & Operations team in the UK**.This team lays the groundwork for Prima’s success.As part of this team, you’ll play a key role in driving structured and scalable growth. You’ll combine strategic thinking with operational precision to make sure that every decision is informed and every move is seamless.What you’ll do:Facility & Office Management:- Lead the evolution of our office spaces, including vendor partnerships, building management, and major office projects- Take immediate ownership of our London office optimisation, working with the UK leadership team, international teams, and external partners- Shape office spaces to reflect Prima’s DNA and team needs- Support any upcoming office expansion- Ensure full Health & Safety compliance in line with UK regulations; manage risk assessments, emergency procedures, site inductions and related responsibilitiesOffice Operations & Process Excellence:- Build and scale processes that support business growth (e.g., onboarding/offboarding, employee services, reception, office moves)- Identify inefficiencies and introduce practical, data-driven improvements- Roll out tools and systems (e.g. desk booking, visitor systems, project/task tracking, Ops reporting dashboards)- Set up and prioritise Ops team routines and reportingTeam & business events coordination:- Plan and deliver socials and team events- Bring a high-energy, can-do mindset and creativity to enhance the day-to-day office and team experience- Support key moments and initiatives around events, culture that drives employee engagementTeam Management & Development and Cross-Functional Collaboration:- Lead the UK Operations team, reporting into the UK Head of Finance- Collaborate closely with Operations teams in Italy and Spain- Develop the team’s skills and responsibilities over time to support business needs- Align closely with Finance and People teams to make sure Operations support broader business needsBudget, Vendor & Risk Management:- Own the UK Operations budget, planning accurately, managing costs, and ensuring value- Lead vendor management (cleaning, maintenance, security, etc.) and review/switch partners as needed- Ensure business continuity through robust risk assessments and planning (e.g. for building issues, outages, emergencies, etc.)- Coordinate with IT to ensure all workplace tech (e.g., connectivity, meeting rooms) is working smoothlyWhat we are looking for:- Approachable and confident engaging with all levels, including leadership- Strong experience in Office/Operations/Facilities Management (ideally in international/fast-paced environments)- Solid project management skills- Great stakeholder and communication skills- Experience managing budgets and external partners- Culturally aware and adaptable- Health & Safety knowledge or certifications (IOSH/NEBOSH) would be a plus**Why you’ll love it here**We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.. **Work Your Way:** Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere. **Grow with us:** We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. **Thrive and perform:** Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.**Apply now**.At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.Location: London - United KingdomDepartment: Finance & OperationsJob function: Finance & Operations UKEmployment: Permanent Employment
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