How will you CONTRIBUTE and GROW? Location: Tunstall, Stoke on Trent Hours: 35 hours, Monday - Friday (inclusive of off-the-job training) Salary: £20,000 p/a Our Apprenticeship programme offers the opportunity for both face-to-face and virtual training to learn the skills and knowledge required for the role. You’ll pick up the ropes from a role model who you will shadow and work with for the duration of your apprenticeship. As an Apprentice with us you’ll be fully supported to achieve a nationally recognised qualification by the end of apprenticeship with Air Liquide. You will attend college which is funded by the business and the remainder of the time you will be fully supported by an experienced member of the team, learning all about how we deliver outstanding service, making you an expert in your field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks. This apprenticeship provides a fantastic opportunity to develop a career in a dual customer service and internal sales role within Air Liquide. You will learn to manage and grow customer relationships, process orders, qualify leads, and collaborate with various internal and external teams. This role goes beyond traditional telesales and customer service, focusing on understanding customer needs, providing tailored solutions, and contributing to the overall sales process while delivering an outstanding customer experience. Customer Interaction: Handle requests from customers and business partners in a multi-channel customer contact center environment. Develop and maintain knowledge of products, services, and systems as required. Develop strong, long-term relationships with customers to fully understand their needs. Provide proactive service to customers. Learn to communicate effectively with customers regarding orders, inquiries, and technical support. Develop skills in handling customer feedback and resolving issues. Sales and Relationship Management: Learn to build and maintain strong relationships with existing customers. Assist in managing key accounts and ensuring customer satisfaction. Support activities to re-engage lapsed customers. Learn how to support contract renewals. Identify sales opportunities for referral to the sales team. Learn to qualify leads generated through marketing and other channels. Assist in nurturing leads through email, online interactions, and telephone communication. Learn to fully understand the opportunity behind RFQ's. Order and Quote Processing: Learn to process incoming orders accurately and efficiently using SAP/AS400 & Salesforce. Assist in managing customer inquiries and providing technical or product support. Develop the ability to build both simple & complex quotes for specialized gas mixtures. Internal Collaboration: Includes order queries and internal communication with all teams (production, material control, shipping, quality, and sales). Work closely with marketing, product development, and customer service teams. Work closely with the R&A external Market Specialists. Learn to communicate effectively with internal partners to ensure seamless sales processes. Learn to forward leads to the correct market unit within SFDC. Learn how to utilise digital tools to improve cross-market unit collaboration. Performance and Reporting: Manages work within a KPI / target framework to optimize customer experience and productivity. Learn how to accurately report on internal sales KPIs. Assist in the preparation of sales reports. Market Awareness: Begin to understand the competitive landscape and customer needs within the R&A market. Begin to understand the importance of Air Liquide's position vs competitors. CRM and Digital Tools: Become proficient in using Salesforce and other digital tools for customer management and reporting. Learn to track customer interactions and maintain accurate records. Professional Development: Participate in training and development programs to enhance sales, technical, and professional skills. Work closely with a dedicated mentor to receive guidance and support. Work towards achieving the apprenticeship qualification. Provides rapid resolution of issues and assesses when a contact requires escalation or referral to an expert. Positively influence change to optimize business efficiency. Willingness to contribute to business improvement initiatives. Support for colleagues. ___________________ Are you a MATCH? Minimum Level 4 / Grade C in Maths and English Determination to learn and grow as a professional Good communication skills Passion and willingness to learn Being proactive and autonomous when required Being savvy and problem solving Being hard working and resilient Having the relevant industry-specific skills Being able to take in feedback LI-LB2 Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.