Job description
We are looking for a forward-thinking candidate with excellent communication skills, both written and verbal, with a passion for giving excellent customer service.
Our ideal candidate would have the ability to stay calm under pressure in a busy practice environment.
A polite, empathetic, and professional manner is essential.
Teamwork is important to us, the candidate must be able to work well with others and respond accordingly to unexpected circumstances.
IT skills are essential to the role and it would be advantageous to have a knowledge of MS Office. The NHS is a constantly changing environment and our ideal candidate would be adaptable and quick to accept system changes.
The ability to prioritise workload and manage multiple workstreams with a high level of accuracy is essential.
Discretion and confidentiality are essential qualities for this post.
About Us:
A career defining opportunity to join a rapidly growing practice where innovation is the normal way of operating.
You will be working alongside an exceptional Clinical and Partner team who are active in our PCN and with NHSE. Now is an exciting time to join this practice, as we take steps towards realising our new vision to become a holistic Health and Wellbeing Centre.
The practice has an exceptional clinical and non-clinical team with a heart for continuous improvement. Our goal is to provide an incredible atmosphere to work in, with an open-door policy and regular meetings with the multi-disciplinary team and the practice team. Everyone has an opportunity to voice opinions as to how the practice could be improved and the aim is to move to a shared ownership model for all staff.
Purpose of Job:
The role of Patient Navigator covers a range of duties, including but not limited to: clinical administration, reception, call handling, data manipulation and analysis, workflow management and other tasks essential to the day-to-day practice needs.
Key Aspects of Role
* Maintain medical records accurately
* Call handling, patient queries and appointment booking
* Data entry, manipulation and analysis
* Co-ordinate clinical tasks and medical referrals
* Manage appointments system and highlight concerns to management
* Deal with general enquiries from practices and other agencies
* Take concise messages with relevant details using appropriate channel
* Maintain patient safety and patient confidentiality
* Manage correspondence (postal and email)
* Scan and code documents in a timely and accurate manner
* GDPR compliance in line with practice guidelines
* Prepare appropriate documentation for audits
* Collate data for service reports
* Complete mandatory training and attend in house training as required
* Attend general staff meetings
* Maintain tidy workspace, complying with clear-desk policy
* Report all incidents or near miss incidents to line manager
* Any other duties deemed appropriate by line manager
Induction and Training
We offer comprehensive inductions and on-the-job training. The post-holder will participate in any training programme implemented as part of this employment. Training may include an annual individual performance review.
Confidentiality
Patient navigators will be dealing with confidential and sensitive information daily, therefore must maintain high levels of discretion.
Health & Safety
All employees must complete training in health and safety and are expected to highlight potential risks as appropriate, including infection control, manual handling and other key risks.
Equality and Diversity
All employees will support the equality, diversity and rights of patients, carers and colleagues. Training and guidelines are provided to ensure all are treated fairly and we have a zero-tolerance policy for discrimination.
Personal/Professional Development
There are personal development opportunities for all employees. Employees are expected to take ownership of professional development, taking opportunities when offered.
Quality and Accuracy
Patient Navigators are expected to maintain high accuracy levels when completing clinical administration and hold others to the same standard.
Communication
The post-holder should communicate effectively with other team members, patients and caregivers, recognising the different communication needs of others.
Compliance
Ensure compliance with all St Peters policies, standards, and guidelines. Participate in audits where appropriate.
Job Type: Part-time
Expected hours: Between 15-20 hours per week
Various shifts and must be avaialable to work from 8am
Benefits:
* Company pension
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Profit sharing
* Sick pay
Job Type: Part-time
Pay: £12.40-£12.79 per hour
Expected hours: 15 – 20 per week
Benefits:
* Company pension
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Profit sharing
* Sick pay
Work Location: In person