Finance Admin Assistant Salary: £34,000 per annum, plus company benefits Location: London EC1A Contract: Permanent, full time Shifts: 37.5 hours per week, Mon-Fri, 08:00-16:00 with a 30-min unpaid break Work model: Fully onsite Reporting to : Business Planning and Analysis Manager Williams Lea seeks a Finance Admin Assistant to join our team! Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes. Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale. Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide. Purpose of the Role The Finance Admin Assistant provides essential financial, management information (MI), and administrative support to the Account Management and regional Operations teams. The role requires maintaining a comprehensive understanding of the account’s monthly financial and operational performance, producing accurate and timely financial reporting, and supporting the ongoing delivery of high-quality onsite services. This position plays a key role in ensuring financial accuracy, compliance, and effective decision-making across the London and EMEA regions. Key Responsibilities Financial Management & Reporting Reconcile and produce finalised London and EMEA Business Support Services (BSS) Gross Margin Templates (GMTs) Support data collection for London and EMEA BSS forecasting and budgeting activities Reconcile and prepare accurate, timely client invoices in full compliance with contractual requirements Produce client recharge reports with all supporting justification documentation Prepare and distribute monthly financial results and variance analysis against budget and prior periods Identify opportunities for financial and operational improvement using sound commercial and financial judgement Maintain an organised and auditable filing system for all financial and management information Provide ad hoc financial analysis and business support to Account Managers, Production Managers, and Team Leaders Client Support Respond promptly and professionally to client queries relating to finance, operations, and technology Provide administrative support for client-requested activities Build and maintain strong working relationships with key client stakeholders across the UK and EMEA Ensure all management information reports are delivered within contractual deadlines Support joint client and Williams Lea projects as required People & Stakeholder Management Develop strong working relationships with onsite teams, regional EMEA offices, and Williams Lea support functions Maintain effective communication with London and EMEA management teams Build and manage relationships with vendors and supplier partners Coordinate vendor and supplier changes impacting onsite or regional operations Keep operational teams informed of updates, changes, and best practices Operations & Process Improvement Document process changes and update procedures manuals and business continuity plans for London and EMEA Collate information and produce service-related reports for senior management Ensure a logical and centralised filing system for all BSS documentation and contract materials Document and maintain up-to-date BSS processes Provide high-quality, relevant management information aligned to best practice benchmarking Monitor BSS performance against SLAs and escalate issues to management for corrective action Identify opportunities for process improvement and support implementation with management Assist with ad hoc projects as requested by the Management team Key Competencies Intermediate to advanced Microsoft Excel skills, including strong formula knowledge Working knowledge of Microsoft PowerPoint and Word Strong attention to detail with a critical eye for accuracy Excellent customer service and client-focused approach Strong organisational and administrative skills Ability to work effectively under pressure and meet tight deadlines Flexible, adaptable, and proactive mindset Personal Specifications / Attributes Able to work collaboratively as part of a team, while also demonstrating independence and initiative Self-starter with the ability to make day-to-day operational decisions Highly organised with strong planning and prioritisation skills Motivated with a positive, “can-do” attitude Professional, reliable, and adaptable in a fast-paced environment Using AI in your application We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience. To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers. Rewards and Benefits We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles) Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects! Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address). View our Privacy Notice https://www.williamslea.com/privacy-statement