Senior Coordinator, Customer Success
Location: Healix Group, Healix House, Esher Green
Healix International is a global provider of healthcare and security assistance, helping people in challenging situations worldwide. The Senior Coordinator, Customer Success role will support onboarding, retention, and support across our services.
What you'll do
* Assist the Head of Customer Success in managing team workload, overseeing key projects, and acting as an escalation point.
* Lead client implementations, renewals, and scheme administration, coordinating internal teams and third‑party suppliers.
* Manage day‑to‑day operational tasks, including system set‑up, configuration, and permissions.
* Partner with IT on product delivery, issue resolution, and system testing.
* Conduct onboarding meetings and product training sessions for clients.
* Develop and improve processes, templates, and best practices for operational excellence.
* Maintain accurate client records and contribute to cross‑functional projects.
* Mentor new team members and ensure governance across the Customer Success function.
What we’re looking for
* Strong client‑facing experience, ideally in medical assistance or risk management.
* People management experience and ability to lead a small team.
* Commercial awareness, advanced problem‑solving, and data analysis skills.
* Proficiency in Microsoft Office, Jira, Salesforce, and case management systems.
* Excellent communication skills with a global mindset and ability to engage at all levels.
* Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
Required Criteria
* Commercial awareness; effective issue resolution; advanced problem‑solving skills; proficiency in data analysis and reporting skills.
* Organisational skills with excellent attention to detail; ability to prioritise workload and manage multiple tasks.
* Skilled in Microsoft Office, Jira, and Salesforce; experienced with case management systems.
* Hands‑on experience with system set‑up, configuration and data management.
Desired Criteria
* Experience in Medical Assistance and Risk Management Services.
Why join us?
You’ll be part of a collaborative, global team committed to delivering outstanding client experiences. If you thrive in a dynamic environment and want to make a real impact, we’d love to hear from you.
Company culture
We trust our highly trained specialists to use their initiative to get the job done. We focus on ensuring they have the space and time they need to be effective, without scripts or time‑calls, because we are dealing with real people.
Closing Date: Friday 21st November 2025
Contract Type: Full‑time
Salary: Based on experience
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