Dynamics 365 F&SCM Functional Consultant
Hybrid - Harrow | Permanent | Competitive Salary + Benefits
A leading global technology solutions provider is looking for a Dynamics 365 F&SCM Functional Consultant to join its growing Business Applications team. The role will support a global user base, taking ownership of Level 1 and Level 2 support for Dynamics 365 Finance & Operations, and partnering with vendors on deeper technical issues, releases, and deployments.
You'll work closely with colleagues across Salesforce, Data, and Web teams to ensure smooth integration and reporting across platforms - while continually improving end-user experience and system performance.
What you'll be doing
1. Provide day-to-day support for Dynamics 365 F&O, managing incidents, service requests, and user queries.
2. Escalate and coordinate with managed service partners for advanced issues (L3/L4).
3. Create and maintain internal knowledge base content and training materials.
4. Analyse incident trends, identify root causes, and recommend improvements to reduce ticket vol...