Responsive Repairs Manager Required To Join Industry Leading & highly Reputable Housing Association based in the Northampton, Corby, Kettering, Lutterworth or Market Harborough area.
My client is looking for a experienced and professional Responsive Property Repairs maintenance to lead a team of multi skilled trades operatives to deliver property repairs and maintenance across the region.
I will be in charge of day to day operations, driving performance, supporting the teams development and ensuring compliance is met as will a strong focus on customer service.
You will make sure that decisions are made with customers values at heart and build trust in the quality of the repairs and maintenance service.
Main Duties:
Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
Champion a customer-first approach-owning service delivery and resolving complaints early.
Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
Ensure compliance with HSEQ and regulatory standards.
Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
Collaborate across teams and with contractors to deliver joined-up services.
Promote sustainability goals and responsible resource use.
Support change by communicating clearly, building resilience and helping the team adapt.
Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager. You'll be measured on success by:
95% of repairs and voids completed within target
85% first-time fix rate
95% customer satisfaction with repairs and estates
High employee engagement and low voluntary turnover
Delivery of improvements, cost-efficiency, and sustainability outcomesSalary: £48,526 per annum + Van + Fuel Card
Benefits-
Van and fuel card provided.
28 days holiday plus bank holidays.
Pension scheme is matched with min contribution of 3% up to 6% so combined max would be 12%
Interested? Call Sam Hayes on (phone number removed) or email
INDPS