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Title: Assistant Regional Operations Manager
Location:
Canterbury, Kent, GB, CT2 7TL
Department: Property Services
Operation: Sanctuary Property Services
Closing Date: 14/07/2025
Requisition: 225627
Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Assistant Regional Operations Manager
Based at Hanscomb House, Canterbury – Covering the South East region
£45,574 - £47,973 per year plus Company Car
40 hours per week – Monday to Friday – 8:00am to 16:30pm
We have an opportunity for an Assistant Regional Operations Manager to join our Property Services team based in Canterbury. The role will provide direct support to the Regional Operations Manager as part of the Day to Day, Repairs and Voids team, covering the South East region.
The role of Assistant Regional Operations Manager will include:
* Supporting the senior management team with process improvements through the creation of an innovative environment for operational staff
* Monitoring progress of customer repairs and complaints to ensure optimum performance
* Managing the recruitment, performance and development of quality employees
* Monitoring, managing and completing all customer works, through self-delivery teams, suppliers and subcontractors
* Supporting in the management of health and safety aspects of operations, ensuring business responsibilities are delivered in a safe manner
* Supporting senior management with regional issues and escalation process, ensuring effective and timely resolution is achieved
* Working closely with the Housing and Property Services teams to ensure continual improvement of business processes and procedures
Skills and experiences:
* To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management level and hold NEBOSH National Diploma - Construction or currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
* Experience of managing multi-site maintenance contracts in a commercially focused role
* Proven ability to effectively recruit, manage and develop people
* Proven track record managing a direct labour operation or internal maintenance service
* Experience of delivering services within budget is desirable
* This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving license
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Wellbeing support and tools
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* £45,574 per annum (rising to £47,973 per annum after 12 months, subject to satisfactory performance)
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Job Segment: Regional Manager, Manager, Management
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