Customer Service Coordinator
Location: Huntingdon
Salary: Competitive, dependent on experience
The company is a UK-based company with subsidiary operations in the USA, France, Germany and China. They supply materials which are used for research, development and specialised manufacturing applications. The product offering includes a range of certified reference materials.
The Role
The Customer Service team works closely with all departments across the business with its primary responsibilities being the processing and management of customer orders, delivering best in class service and aftersales support. Working closely with the Sales department the team also identifies and escalates new business opportunities within their existing customer base to relevant Account Managers for prospecting and follow-up. The Customer Service team is pivotal to the sales and operational performance of the business.
Key Responsibilities
1. Day to day customer interface for external customers and internal stakeholders
2. Processing of orders for their certified refence materials and other products including associated administration and monitoring of their progress to ensure fulfilment of customer requirements
3. Dealing with and responding to customer queries received from all markets by email and telephone
4. Managing...