HR Services Team Leader
Gloucester UK
Hybrid
We are looking for passionate individuals to join our HR team as a HR Services Team Leader at our Gloucester site. You'll need to be passionate about delivering exceptional service and continuously improving how HR operates.
Are you ready to contribute to ambitious projects and create a positive impact in the aerospace industry? At Safran, you'll work with the brightest minds and best technologies, building valuable experience and joining an innovative, supportive team.
Safran Landing Systems are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise cover the entire life cycle of our products from end-to-end; OEM Design, Engineering & Manufacturing, through to Maintenance, Repair, and Overhaul (MRO).
Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including:
* Early finish on Fridays
* Competitive salary and annual bonus
* 25 days' holiday + bank holidays (option to buy/sell)
* Flexible working options
* Pension (matched up to 8%) and life assurance
* Professional development, ongoing training, mentoring
* Onsite amenities: parking, restaurant, bicycle storage, showers
* Family-friendly and accessible workplace policies
* Plus a wide range of flexible benefits of your choice!
The role
As HR Services Team Leader, you will be accountable for day-to-day HR service delivery, SLA management, workload prioritisation, capacity planning and operational risk within People Services. You will have authority to approve standard HR transactions and exception handling within policy; escalating non-standard cases per governance routes.
You'll act as a key focal point for HR digital transformation, levering automation, self-service and AI-enabled tools to improve efficiency, data quality, colleague experience and decision making across the HR function.
Key responsibilities:
* Service Delivery & Employee Journey: Own, digitize and continuously improve the People Services service catalogue and products
* Case Management: Support the People & Culture team with casework administration as required, ensuring efficient digital tracking, documentation and reporting.
* People Leadership: Lead, coach and develop the People Services Team; set clear objectives, drive performance and wellbeing, and build capability in digital skills, data literacy and continuous improvement. Foster a culture of service excellence, accountability and innovation.
* Continuous Improvement and automation: Map and redesign processes to remove waste, introduce standard work and deploy automation, workflow tools and AI Solutions where beneficial. Measure outcomes to ensure improvements deliver tangible value and efficiency gains
* Digital, Data and AI Enablement: Champion the use of HR technology, analytics and AI to improve the People Services performance and insight
* Contribution to HR Strategy / Operating Model: Provide operational insights, service metrics and data trends to inform HR strategy and workforce planning.
What you'll need:
* Proven leadership of a service focused team in a complex environment or demonstrable people management
* Strong HR operations expertise across the employee lifecycle
* Process excellence and continuous improvement capability (Lean or similar)
* Service management experience (SLAs, service catalogue, case MI)
* Strong systems literacy (HRIS, case/ticketing tools, MS 365); with confidence in data analysis and reporting.
* Excellent stakeholder management, coaching, communication and customer focus.
* Highly organised approach to work with experience in project and change management
* Up to date knowledge of UK employment law, GDPR, immigration and right to work controls
* CIPD Level 5 or equivalent experience
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation
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