Join to apply for the Implementation Associate - New Graduate Opportunity role at targetjobs UK
Join to apply for the Implementation Associate - New Graduate Opportunity role at targetjobs UK
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We’re looking for a driven graduate to join our Support Team for a 6–12 month placement, with a clear development path toward promotion to Implementation Manager. This is a unique opportunity to gain hands-on experience in SaaS customer success, build strong customer-facing skills, and develop a deep understanding of Uptick’s platform and operations.
You Are
* A tech-savvy graduate, with an interest in SaaS and digital transformation.
* A strong communicator who can explain technical concepts in a simple way.
* A problem solver who thrives in a fast-paced environment.
* Customer-focused, with a passion for helping people succeed.
Phase 1: Support Team (6–12 months)
* Provide first-line support to customers, troubleshooting issues and ensuring timely resolutions.
* Develop in-depth knowledge of Uptick’s platform, features, and use cases.
* Work closely with customers to understand their needs and guide them through best practices.
* Document common issues and contribute to our knowledge base.
* Collaborate with the Product and Engineering teams to escalate and resolve technical issues.
Phase 2: Implementation Manager (Post-Support)
* Lead onboarding and implementation projects for new customers.
* Deliver training sessions and help customers integrate Uptick into their operations.
* Manage customer relationships and ensure smooth adoption of the platform.
* Work cross-functionally with Sales and Customer Success to drive long-term retention.
* Analyse customer usage data to optimise the onboarding process.
Benefits include, but are not limited to
* A structured career path from Support to Implementation.
* Hands-on training and mentorship to accelerate your growth.
* Exposure to different parts of a SaaS business.
* A collaborative and innovative team culture.
* Private healthcare
* Cycle to work scheme
* More here
Seniority level
* Seniority level
Internship
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Technology, Information and Internet
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