Category-leading products & services - B2B & B2C c. £125,000pa + generous car, bonus and benefits West Midlands Manufacturer of category-leading products, with strong brand equity and ambitious expansion plans, looking to appoint a visionary customer experience champion to transform their UK and European customer service and supply chain operations. This is a rare blank sheet opportunity to reimagine, restructure and deliver a best-in-class B2B and B2C customer experience. About the Company Backed by the resources of a £300mpa, fast-growing international technology group, our client specialises in the supply and delivery of high-quality connected products and support services, recognised thought leaders in their category. With a long standing reputation for product excellence, they have invested heavily in product innovation, and market development. The Role Reporting to the Managing Director will be responsible for delivering a best-in-class customer experience, leading all core functions including customer support, compliance, supply chain and logistics. This is a hands-on leadership role requiring both strategic vision and operational rigour. Key Responsibilities: * Lead the development and execution of a bold, customer experience strategy * Drive organisational and operational change across UK and European markets * Build and mentor a high-performing team * Champion innovation and blue sky th...