The Role This is a varied and fast-paced role, supporting the smooth running of the office across several key areas: Switchboard & Customer Service -The Role This is a varied and fast-paced role, supporting the smooth running of the office across several key areas: Switchboard & Customer Service - Handling a high volume of incoming calls professionally and efficiently - Assessing and directing new client enquiries - Logging and escalating any customer concerns - Acting as a first point of contact and representing the firm with professionalism New Client Administration - Inputting new client matters onto the case management system - Preparing client retainer documents and onboarding materials - Conducting conflict and AML checks - Supporting the fee-earning team with file opening and administrative tasks Front of House & Facilities - Welcoming clients and visitors to the office - Managing room bookings and assisting with meeting setup - Monitoring and ordering stationery and supplies - Maintaining a professional office environment Post Room & General Admin - Coordinating incoming/outgoing post - Handling confidential documents with discretion - Supporting wider administrative functions such as scanning, copying, and document collation About You The ideal candidate will have: - GCSE Maths and English Grade C/4 or above or equivalent - A strong telephone manner and communication skills - Good organisational skills and attention to detail - Basic IT skills Microsoft Office: Word, Excel, Outlook - A team-oriented attitude and willingness to learn - Previous experience in an office or customer service environment is advantageous Whats On Offer - A supportive and professional working environment - Full training and a genuine opportunity to grow within the firm - Flexible working options - Company pension scheme - Medicash health plan - Birthday day off after 1 year of service - Regular social events - Clear pathway for internal progression