Conferences & Events Sales Coordinator at Accor
The Novotel London Greenwich is a 4‑star hotel located in Greenwich, London, with 151 bedrooms and five conference rooms that can accommodate up to 175 guests. The hotel offers a range of event spaces and an atmospheric bar.
Our mission is to create memorable moments for our guests, connecting hearts from arrival to farewell.
As part of our team, you can have
* Discounted hotel rates worldwide in Accor Hotels
* Continuously learn and develop with our Accor Academy
* Support for wellbeing in your professional and personal lives
* Opportunities across 5,000 hotels in over 100 countries
* Participation in inclusivity and sustainability initiatives
* Many more benefits: a competitive salary, pension scheme, eye‑test vouchers, cycle‑to‑work scheme, staff uniforms, learning programs, etc.
Job Description
As a Conferences & Events Sales Coordinator you will manage all event enquiries and oversee the full booking process from initial contact to final event details. You will maximise revenue opportunities by converting leads, upselling services, and delivering an exceptional guest experience in line with Accor brand standards.
You will report to the Sales Manager and work closely with the wider Sales team to achieve sales targets within the hotel’s annual sales budget.
Key Responsibilities
Event Coordination
* Respond to enquiries efficiently and professionally.
* Prepare proposals, contracts and event function sheets.
* Maintain accurate records and update systems timely.
* Coordinate with internal departments for seamless delivery.
* Support service delivery within budgets and incentives.
* Ensure all preparations, dietary requirements and guest numbers are confirmed.
* Meet clients on the day of their event.
* Complete administrative tasks to ensure timely execution.
* Implement time‑management strategies to meet weekly deadlines.
Sales & Client Relations
* Build and maintain relationships with corporate clients, travel agents and event planners.
* Participate in site inspections, client meetings and familiarisation trips.
* Respond promptly to enquiries and provide follow‑up.
* Support account management from inquiry to negotiation, contracting and upselling.
* Collaborate with Sales and Events teams to cross‑sell services.
Revenue & Reporting
* Monitor availability and align with revenue management strategies.
* Support forecasting and reporting of business trends.
* Maintain knowledge of local market, competitor activity and pricing strategies.
* Negotiate with third‑party vendors to secure favourable terms.
* Evaluate special events and submit reports to the Director of Sales & Marketing.
* Assist with site inspections and trade shows when needed.
Qualifications
About You
* Previous experience in event coordination or hospitality sales (preferred).
* Excellent communication, organisational and time‑management skills.
* Proactive, detail‑oriented and confident managing multiple tasks.
* Positive attitude and genuine passion for hospitality.
* Familiar with event booking systems (Opera/S&C experience is a plus; full training provided).
You’ll be successful because you bring
* Ability to manage multiple events simultaneously while maintaining accuracy.
* Exceptional communication and negotiation skills.
* Passion for creating memorable, high‑quality guest experiences.
* Previous experience in events or conference operations, preferably a hotel.
* Strong attention to detail and proficiency with Microsoft Office.
* Friendly approach building rapport with clients and colleagues.
* Confidence in following up with clients to ensure expectations are met.
* Excellent personal presentation and professional communication.
* Knowledge of Opera Cloud or Delphi (desirable).
* Experience in hotel sales, reservations, or business development.
* Proven track record of achieving sales targets and KPIs.
* Strong relationship‑building abilities across corporate or events sectors.
* High motivation, self‑direction, independent and collaborative.
* Positive, proactive attitude and polished professional demeanor.
* Experience in lead generation, proactive outreach and converting enquiries into bookings.
What We Offer
* Part‑time contract with flexible scheduling.
* Competitive salary and benefits package.
* Opportunities for training, development and career progression within Accor.
* Employee discounts worldwide.
* Supportive and friendly team environment.
* Culture focused on service, positivity and success, open to change and creativity.
* Excellent communication and stakeholder management (internal and external).
* Exceptionally organised, able to prioritise efficiently.
* Ability to remain calm under pressure.
* Flexible roster including mornings, evenings, weekends and public holidays.
If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart‑of‑hospitality.com or on Instagram @heart.of.hospitality.
#J-18808-Ljbffr