Overview
Join to apply for the Tesco Shift Leader - Days - Renfrew role at Tesco
Our Shift Leader role includes leading store operations, supporting colleagues, and delivering excellent customer service in a fast-paced retail environment.
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows show the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do.
As a Shift Leader you’ll oversee the store from the shop floor, help customers, and keep store operations on track. You’ll face interesting challenges every day and strive to make things a little better for customers, colleagues and communities.
Availability Window details are shown in the original content; factual times are provided by the employer and are not altered here.
Responsibilities
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to ensure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, ensuring it stays a safe place to work and shop
* Maintain an understanding of store performance and assist managers in delivering actions that improve running of the store
* Lead from the front, setting a great example for your colleagues
Please note that you need to be 18 or over to apply for this role.
What you will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
* Opening and closing the store, and completing duty cover, ensuring decisions are right for everyone’s safety
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries
* Making sure the store is always clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere that is inclusive of everyone
* Providing great customer service by listening to our customers
* Keeping the team informed on communications, changes, or updates
* Staying knowledgeable about store performance and looking for ways to improve and simplify operations
* Coordinating store improvements and removing obstacles to great service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues providing great service
Requirements
* Be a great role model by always giving thoughtful customer service
* Build strong, inclusive relationships with colleagues
* Clear communicator, comfortable with various methods to keep the team informed
* Capable of leading the store in the absence of the Manager
* Flexible decision-maker and adaptable to change
* Motivating to inspire the team to deliver beyond expectations
* Curious and looking for ideas to serve customers, communities, and planet better
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Colleague Clubcard benefits including discounts
* Access to free wellbeing resources
* Life cover and pension with employer contributions
* Additional benefits to suit you, including discounts and cycle to work
* Uniform provided and inclusive policies for life moments
* Access to colleague networks supporting diversity and inclusion
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, with a core purpose to serve customers, communities and planet better every day.
We are committed to DEI and an inclusive recruitment process. We welcome flexible working where possible and support various life circumstances. Tesco is an accredited Disability Confident Leader.
Note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in specific store areas.
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