Job Description
We are working with a leading organisation in the building systems and engineering sector to recruit an experienced Field Operations Supervisor to support and develop service engineering teams across multiple northern regions.
The successful candidate will play a key role in overseeing field-based technical teams, ensuring service delivery remains consistent, compliant, and customer-focused. You'll act as a mentor, auditor, trainer, and technical escalation point, with regular travel and close collaboration with regional offices.
Key responsibilities included:
Reviewing and assessing technician capability, performance, and working practices
Carrying out structured audits covering HSQE, RAMS, PPE, vehicles, tools, plant, and stock
Delivering formal and informal training
Identifying skills gaps and creating tailored development plans
Supporting technical escalations and providing expertise to service teams and offices
Conducting site-based audits across multiple regions
Assisting with estimating, office support, and operational tasks when required
Supporting IT systems and digital tools used by field engineers
Acting as first-line escalation for out-of-hours call-out activity on a rota basis
Researching and proposing new training initiatives to add value to the business
Maintaining strong communication between geographically spread teams
The Field Operations Supervisor will require:
Knowledge of door and window systems
Experience working withing the construction industry
Proven background in coaching or training technical teams
Confident delivering technical information clearly
Self-motivated, organised, and comfortable working independently
Professional, positive approach with excellent communication skills
Full UK driving licence and flexibility to travel as required
Benefits include:
25 days annual leave, plus bank holidays
Paid Birthday Leave
Life Assurance Scheme
Cycle to Work Scheme
Enhanced Maternity and Paternity Pay
...and more!
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