We are working with an established manufacturing/engineering company in Tewkesbury who, due to expansion, have an exciting opportunity for an experienced Customer Services Administrator. Applicants will need good computer skills, have excellent attention to detail, a good level of numeracy and be confident when liaising with suppliers and customers. Job Specification · Dealing with customer enquiries via email & telephone · Providing information on stock availability & pricing over the phone · Processing customer orders · Checking and converting customer quotations · Raising sales orders in Sage 200 with correct pricing, carriage charges and noting any special customer requirements · Providing order acknowledgments to customers and resolving discrepancies or queries · Liaise with finance regarding customer account status · Liaise with warehouse/production to follow up outstanding or delayed orders · Sending orders to warehouse & engineering departments with any special instructions noted · Raising purchase orders on suppliers and providing delivery notes for direct delivery goods · Follow up with suppliers for delivery dates on ordered items · Collecting full details of new customers and creating an account for them within Sage 200 · Updating contacts, special prices and memo notes for existing customers · Wo...