Job Description A rare opportunity has arisen at Fairmont St Andrews for a Lobby Ambassador to join our close-knit team! The Lobby Ambassador's main responsibility is to provide a superior level of personalised service by ensuring every need, request, and desire of our guests is fulfilled with the utmost care, professionalism and dedication. A little more about what you will be doing: Maintain regular attendance in compliance with Fairmont Standards as well as be available to work flexible shifts which would include but is not limited to : mornings, afternoons, evenings, weekends and holidays Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member Maintain good relationships with all important contacts both inside and outside of the resort Ability to answer all general inquiries on the resort and other entertainment, services, and tours in the surrounding areas The ability and willingness to adapt and adjust in order to satisfy guests needs Offer to handle special arrangements during guest stay; coordinate future visits Maintain database of guest preferences, habits, special dates Assist with additional Front Office/VIP Service tasks Actively participates in daily briefings and meetings Expected to conduct oneself in a discrete manner in all guest areas Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with resort standards Complete projects in a timely manner as required by the Management Team Complete duties such as Valet parking, luggage assistance, greeting of guests, and shuttle bus