Operations Manager – HVAC Plant Hire
Redditch
£50 – £55,000 per annum plus car allowance
We are seeking a highly capable, decisive, and proactive Operations Manager to join our client, a fast-paced, UK-wide HVAC emergency hire business. This pivotal role ensures the seamless, efficient, and responsive delivery of services, particularly during high-pressure, time-critical situations requiring rapid mobilisation, resource coordination, and clear communication with clients and teams.
Key Responsibilities
* Act as the trusted deputy to the Head of Operations, providing leadership across multiple UK regions.
* Step in during absences or peak workloads to ensure continuity of operations and service excellence.
* Lead the design and execution of strategic operational initiatives to enhance efficiency, responsiveness, and customer satisfaction.
* Oversee asset management, scheduling, and deployment of engineers, ensuring optimal utilisation and service delivery.
* Drive inventory control, PDI, and equipment readiness, guaranteeing reliability for emergency hire projects.
* Manage end-to-end operational functions including production, planning, engineering, warehousing, dispatch, and procurement.
* Implement continuous process improvements and SOP updates to strengthen operational performance.
* Drive measurable improvements in cost control, customer satisfaction, first-time fix rates, and behavioural compliance.
* Use audit observations and performance data to actively challenge, coach, and, where necessary, correct behaviours.
* Serve as a key escalation point, resolving urgent operational challenges efficiently and decisively.
* Participate in the on-call rota, providing rapid guidance and resource coordination during critical incidents.
* Ensure high-priority projects meet SLAs, safety standards, and client expectations every time.
* Promote fault reporting and incident management, ensuring all operational issues are logged, addressed, and used to drive improvements.
Skills & Experience
* Proven operational leadership in HVAC, plant hire, technical services, or another fast-response, high-pressure industry.
* Exceptional leadership, communication, and decision-making skills under pressure.
* Highly organised, solutions-focused, and performance-driven, with the ability to manage multiple priorities simultaneously.
* Comfortable taking ownership beyond standard hours, including active participation in on-call support.
* Demonstrated ability to drive operational excellence, process improvements, and team development on a national scale.
* Ambitious leaders who are ready to make a real impact, champion safety, deliver exceptional service, and elevate operational performance.
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