Complex Care Nurse
Location: Redhill
Salary: £24,000 per annum (pro‑rata)
Hours: Part time – 21 hours per week
Working Pattern:
1. Flexible working days between Monday and Friday
2. Options include three full days, or four half days and one full
3. Weekend working is not part of the routine pattern but may occasionally be required to support operational needs
Why Join Us?
Prestige Nursing & Care has provided home care for over 80 years, and we have 30 branches across England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
Our services span the generations across a number of environments:
4. Adults of all ages, including the elderly and frail, based in their own homes and community setting,
5. Babies, children, and young adults in and outside of the home setting i.e. at school, college, social activities, and play
We provide complex nursing care within clients’ homes and community settings. Services are led by an experienced Registered Nurse, coordinated by our office-based Complex Care Nurse, and delivered by a skilled team of nurses, carers, and support workers. Our clients’ needs, which vary, mainly arise from physical disability, long term conditions, neurological impairment, sensory impairment, learning disability, autism, and mental health issues. We work in partnership and collaborate with those health-care professionals already involved; we value the importance of integrated and joined-up care provision. We offer a supportive working environment with lots of potential for learning and development and a friendly, agile, and flexible working culture.
We are looking for a dynamic and resourceful Registered Nurse (adult, paediatric or dual qualified) with solid clinical experience. This role requires someone who is flexible, enthusiastic, and proactive, supporting our clinical team to deliver high-quality care for adults and children with complex needs. The role of a Complex Care Nurse is to provide clinical expertise and leadership to enable the planning and delivery of safe, high-quality complex care to all clients in their own homes and/or community settings.
What We Offer
6. Competitive salary.
7. 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service (this will be pro rata)
8. An additional paid day off for your birthday.
9. Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
10. Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
11. Annual leave purchase (ALP) scheme to provide more time off during the year.
12. Cycle to work scheme to support healthier more sustainable travel choices.
13. Blue Light Card & Health Service Discounts to help save money on your spending.
14. Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
15. Career development and training to help you achieve your potential
About the Role
The Complex Care Nurse plays a key role in ensuring exceptional clinical care for adults, children and young people receiving care at home or in their community. This is an office and community‑based role, requiring a confident, autonomous nurse with the ability to lead, support and develop complex care practice across the branch.
You will provide clinical oversight, staff training, client onboarding, clinical competency assessment, and MAR chart governance, while supporting the safe mobilisation and delivery of complex care packages.
Key Responsibilities
Clinical Leadership & Governance
16. To be accountable for and lead on the clinical components of care delivery
17. Support in the assessment, mobilisation and implementation of complex care clients to support with business growth
18. To regularly risk assess individual client needs
19. Provide evidence based clinical expertise and advice relating to care-planning and delivery across the pathway and evaluate outcomes
20. Attend meetings and/or liaise with MDT, commissioners, case managers and clients etc to build and manage clinical caseload
21. To act as a role model and leader for all members of staff
22. Ensure compliance with CQC and internal governance standards
Training & Competency Assessment
23. Deliver clinical skills training to complex carers
24. Conduct medication competencies and support safe practice
25. Oversee and review MAR charts for accuracy and compliance
26. Train and supervise carers delivering delegated clinical tasks
27. Carry out ongoing competency checks, supervisions, and spot checks
Client Onboarding & Case Management
28. Lead on onboarding new complex care clients
29. Complete full clinical risk assessments
30. Ensure safe mobilisation of new packages
31. Maintain clinical documentation to a high standard
Quality & Safety
32. Escalate and manage clinical risks, incidents and concerns
33. Promote safe practice and contribute to continuous improvement
34. Support safeguarding procedures for adults and children
35. Drive excellence in care delivery and client experience
Person Specification
36. Registered Nurse with active NMC PIN (Adult, Children’s or Dual‑Qualified)
37. Minimum 2 years clinical nursing experience including community or hospital setting
38. Management of clinical risk management and individualised, person-centred care planning
39. Experience of safeguarding adults and children
40. Effective communication skills – verbal and written
41. Ability to work on own initiative as well a part of a team – self-motivated
42. Effective people management skills
43. Ability to negotiate, influence, escalate and seek advice
44. Experience in interpreting and analysing data, and meeting deadlines
45. Excellent IT and presentation skills
46. Demonstrate knowledge of the theory and application of clinical governance
47. Can do approach
48. Valid UK driving licence and access to a car is highly desirable, however other travel arrangements are possible
49. Demonstrate good leadership skills.
50. A commitment to equal opportunities and diversity
51. Symmetry between personal and organisational values
52. Recognised teaching qualification/experience
53. Evidence of developing policy, guidelines and managing resources
54. Coaching and mentoring skills
55. Evidence of success in leading/managing significant and sustained change
In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
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