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* Line manager responsibility for an onsite stores and inventory team
* Deputise for the Customer Operations Manager during any periods of absence
* Proactive support and development of direct reports
* Translate best-in-class store management principles into specific Stores Improvement Plans, driving continuous improvements through the stores and inventory teams
* Manage customer risk by overseeing stocked inventory via regular min/max reviews and proactive obsolescence management with suppliers
* Ensure key standard operating procedures for store operations are documented and in place, including checklists for daily, weekly, and monthly tasks
* Maintain high standards of customer service within the stores environment, including timed requests
Working Hours:
Monday - Friday: 8:30 am - 5:30 pm
Weekly Hours: 40
About you:
You should have strong knowledge of store operations and inventory management systems, with an understanding of best-in-class store management and the importance of excellent customer service.
* Methodical and process-driven approach to standards delivery
* Strong team player with a commitment to high customer service standards
* Leadership skills to inspire and motivate a team
* Ability to plan and implement continuous improvement initiatives
Your offer:
We offer a competitive salary and benefits package, including:
* Option to purchase additional holiday days
* Contributory Pension Scheme
* Bike to Work Scheme
* Life Assurance
* Paid leave for wellbeing
* Employee Assistance Programme with 24/7 helpline, mental health support, remote GP, nutritional and personal training sessions, wellbeing assessments, physiotherapy, and more
* Company Sick Pay from day 1
* Group Income Protection after sickness absence
* Recognition for long service
* Free LinkedIn Learning access
* Free workwear and eye tests
About us:
We’re ERIKS, a leading industrial service provider dedicated to making industry work better with innovative solutions and a knowledgeable, hands-on team.
With 170 sites across the UK and Ireland, we offer diverse opportunities beyond traditional manufacturing roles, emphasizing community, support, and technical expertise.
Join us and be part of a community that values dedication and hard work. We look forward to your application!
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