IT Service Desk Analyst
* Annual Salary: £26,000 - £30,000 (depending on experience)
* Location: Newton Abbot
* Job Type: Full-time
We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote and in-person support services. The ideal candidate will be a team player who values knowledge sharing and collective problem-solving to maintain our Microsoft 365, Windows Server, and Azure environments.
Day-to-day of the role:
1. Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations.
2. In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation.
3. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk.
4. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint.
5. Identity & Security Management:<...