Medical Secretary
The closing date is 16 April 2026
This is an opportunity to join the Children ADHD team as a Medical Secretary (This could be based at Liskeard, Truro or St Austell).
* To provide a high-quality secretarial service to the ADHD lead and medical team.
* Communicate/coordinate with General Practitioners and other healthcare professionals regarding patients, referrals, prescriptions, and Mental Health Act requirements.
* Direct communication with patients and resolving their problems and queries as appropriate.
* Acting as a pivotal role for all communications, some of which will be of a distressing nature and may require emotional effort by the post holder.
* To maintain confidentiality at all times and sensitivity when dealing with contentious and complex information.
* Demonstrate empathic, reassuring and persuasive skills when dealing with vulnerable, distressed and suicidal patients and signpost to appropriate team member.
Main duties of the job
Administrative
* Ability to plan, organise and prioritise own workload which can be pressured and require a high level of concentration.
* Coordinate and organise action arising from correspondence and ensure prompt and efficient response, as required, by the ADHD Lead. Coordination with other professionals, outside Agencies, legal staff, Trust staff etc.
* The arranging of meetings, clinics, etc., coordinating and producing correspondence e.g. discharge letters, prescriptions within Trust key target times, and dealing with relevant case notes.
* Responsible for up-to-date maintenance of diaries for medical team.
* To co‑ordinate and organise Access to Health records requests
* To update and record information onto the Trust's electronic systems and unit databases as required within Trust key target times.
* Maintain waiting list/prescription database to ensure clients are seen within key target times
* Provide cover/cross cover (e.g. taking telephone messages for colleagues at other bases) in the absence of other secretarial colleagues as required to maintain a service to patients.
* To be able to be flexible and travel to clinics as and when required
* To be able to appraise and supervise other admin as agreed by the Admin Lead.
* To be able to allocate admin support and admin activity processes as appropriate.
* To work according to Trust policies and procedures.
* Undertake audits/surveys as necessary.
* To act as an information resource for other members of the team
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job responsibilities
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
* Cornwall Foundation Trust
* Royal Cornwall Hospitals NHS Trust
* Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education and Qualifications
* RSA II Word Processing or equivalent
* RSA II Audio Typing or equivalent
* Good standard of Education including GCSE English & Maths
* Shorthand Skills
* European Computer Driving License
Experience
* Minute Taking Experience
* Medical Secretarial experience of working within a complex office environment preferably within the NHS/ Local Authority
* Experience in using RIO (Electronic Records System) and other NHS Software
Skills and Aptitude
* Ability to organise, plan and prioritise own workload with minimum levels of direct supervision
* Confidence in dealing appropriately with clients, relative and health service professionals and other agencies either by telephone or in person
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cornwall Partnership NHS Foundation Trust
£25,760 to £27,476 a yearPer Annum/Pro Rata
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