Role Overview
Join Barclays as a Know Your Customer (KYC) Team Lead / SME. You will deliver high‑quality analytical work, lead a team, and support key reporting in KYC.
Location
This role is based in Northampton.
Key Responsibilities
* Collaboration across multiple digital channels to personalise each interaction with a customer.
* Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
* Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
* Support collaboration of internal stakeholders (sales, operational, and risk management teams) to meet client needs and ensure accurate, timely transactions.
* Support teams within the business operations function (risk management, compliance and collections) as needed.
* Comply with all regulatory requirements and internal policies related to customer care.
Qualifications
* Experience leading and managing a team.
* Delivering high‑quality analytical work with consistent, high QA scores.
* Advanced financial crime knowledge with recent hands‑on experience in complex, high‑risk KYC cases.
* Proficiency in Excel, MI reporting, PowerPoint, and producing clear, accurate reports and slides.
Desired Skills
* Broader understanding of AML or wider KYC finance disciplines.
* Barclaycard payments systems and process.
* Analytical mindset with attention to detail and problem‑solving capabilities.
* Ability to work independently, manage deadlines, and support continuous improvement within the team.
Analyst Expectations
* Perform prescribed activities in a timely manner to a high standard, driving continuous improvement.
* Maintain in‑depth technical knowledge in the assigned area of expertise.
* Lead and supervise a team, guiding professional development, allocating work, and coordinating resources.
* Display clear leadership behaviours: Listen, Energise, Align, and Develop.
* For individual contributors, develop technical expertise and act as an advisor where appropriate.
* Take responsibility for end results of operational processing and activities.
* Escalate breaches of policies and procedures appropriately.
* Embed new policies and procedures adopted due to risk mitigation.
* Advise and influence decision making within the area of expertise.
* Manage risk and strengthen controls in relation to owned or contributed work.
* Build understanding of how sub‑functions integrate with the broader organization.
* Make evaluative judgments based on factual information, paying attention to detail.
* Resolve problems by selecting solutions informed by technical experience and precedents.
* Guide and persuade team members; communicate complex or sensitive information.
* Act as a contact point for stakeholders outside the immediate function, building a network of contacts.
Values
All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset to Empower, Challenge and Drive.
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