Customer Services Co-ordinator Location: Morpeth Salary: £27,000 – £30,000 per annum Hours: Full-time, Permanent Working Hours: Monday to Thursday, 8:45am – 4:45pm; Friday, 8:00am – 2:45pm Start Date: Immediate start available We are seeking a Customer Services Co-ordinator to join a small, friendly team within a busy manufacturing environment. This is a permanent, full-time position that offers variety, responsibility, and the opportunity to build strong relationships with both customers and internal teams. Key Responsibilities: Act as the first point of contact for customer enquiries and orders Input orders accurately into the ERP system and provide regular progress updates Liaise with production and dispatch to meet customer delivery expectations Work with the Sales Manager to prepare and send customer quotations Set up new customer accounts and manage ongoing price updates Handle and triage technical queries, escalating where appropriate Lead the in-house generation of export documentation including certificates of origin and movement certificates Participate in change order processes and support project management activities Communicate professionally and clearly, including during difficult conversations Support the business in meeting regulatory, compliance, and customer service standards Candidate Requirements: Confident and professional communication skills Able to handle challenging conversations and problem-solve effectively Organised and methodical, with strong attention to detail Comfortable prioritising multiple tasks in a fast-paced environment Proficient in Microsoft Office, especially Word and Excel Experience with ERP systems (e.g. Oracle) is beneficial but not essential Previous experience in a customer-facing role is desirable Benefits Include: Company pension scheme Discretionary annual bonus and Christmas bonus Free on-site parking Life assurance Community volunteer programme Regular team social events If you enjoy working in a collaborative environment and are looking for a long-term role with variety and responsibility, we’d love to hear from you. INDNC