Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Exeter
Client:
Telent
Location:
Exeter, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Salary & Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, at the desk training, 26 days annual leave, ongoing career development
Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre at our modern office in Camberley. We support numerous managed service contracts and are expanding our team to support growth. We offer extensive training and career progression opportunities.
This role involves a 4 days on / 4 days off shift pattern, with an 11-hour rotating shift schedule from 7am-7pm and 7pm-7am, based at our Camberley service centre (GU15 3YL).
Our Technology Teams are committed and enterprising. Join us to help bring the digital revolution to homes, infrastructure, and businesses, making a real impact by supporting the nation's critical infrastructure 24/7.
Responsibilities:
* Act as the first point of contact for incidents, requests, and queries via multiple platforms
* Log incidents and requests via a customer portal
* Provide excellent customer service
* Follow-up actions and regular updates
* Attend training sessions
* Order and coordinate spare parts and engineer resources
* Maintain customer rapport and incident ownership
* Proactively liaise with vendors and escalate issues as needed
* Operate escalation procedures and meet KPIs
Candidate Profile:
The ideal candidate is passionate about customer service and communication, with a focus on support rather than technical troubleshooting. Experience in retail, customer service, or administration is valuable; training will be provided. Proficiency in Microsoft Office is required. This role is suitable for those eager to develop a long-term career.
Key Requirements:
* Experience in administration, coordination, retail, or customer service in demanding environments
* Proficient in Microsoft Office programs
* Call handling/customer service experience is welcomed
* Ability to work independently and in a team
* ITIL awareness is desirable
What We Offer:
Opportunities to develop across sectors and roles, inclusive culture, pension scheme, family policies, health support, and discounts through Telent Rewards.
About Telent:
Leading technology company specializing in critical communications and digital infrastructure, with a team of over 2,500 dedicated professionals. We value inclusivity, responsibility, and customer focus.
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