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Are you passionate about retail and driven to deliver exceptional customer experiences? If you thrive in a leadership role where you can motivate and inspire a high‑performing team, we have the perfect opportunity for you.
Responsibilities
* Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
* Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
* Drive training and development, empowering your team to excel and grow.
* Communicate clearly and transparently, ensuring alignment and trust across the team.
* Keep the team well‑informed with product knowledge to deliver outstanding customer service.
* Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
* Maintain high visual merchandising and housekeeping standards.
* Prioritise health and safety, conducting regular risk assessments.
* Play an active role in recruiting and retaining top talent.
* Support in meeting and exceeding sales targets, driving profitability through effective strategies.
* Monitor key performance indicators (KPIs) to track and sustain store success.
* Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
* Implement proactive loss prevention strategies.
* Lead by example in delivering exceptional customer service.
* Address customer feedback promptly, ensuring satisfaction and brand loyalty.
* Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
* Build meaningful connections with your local community.
Qualifications
* Passionate about creating outstanding customer experiences.
* An inspiring leader with a proven track record in retail management.
* A clear and confident communicator, able to engage with colleagues and customers alike.
* Results‑driven, with a sharp focus on achieving goals and meeting targets.
* Approachable, supportive, and trustworthy—a natural team player.
* Energetic and proactive, with a determination to see tasks through to completion.
* Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.
Benefits
* Monthly Bonus Scheme: a performance‑driven bonus structure.
* 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
* One weekend off per month, 28 days annual leave including bank holidays.
* Access to the Employee Assistance Programme and a Colleague Hardship Scheme.
* Generous Colleague Referral Incentive.
* Auto‑enrolment Pension scheme.
* A stable, successful and supported environment.
* Length of service awards.
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
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