Systems Support Analyst - £34,000/£38,000 - Liverpool
Principal IT are proud to be partnering with a well-established organisation in the Liverpool area to recruit a Systems Support Analyst. The successful candidate will join a collaborative Systems & Technology team, supporting core infrastructure, user systems, and data reporting capabilities.
The Systems Support Analyst supports the Systems & Technology Department across IT infrastructure, systems support, and data reporting. The role works closely with the Head of Systems & Technology and other IT team members to maintain technology systems, support users, and assist with data analysis and reporting.
Key Responsibilities
Provide 1st line IT support for system users, including troubleshooting Office 365 and other applications.
Assist with the deployment, monitoring, maintenance, and upgrading of IT systems, hardware, and software.
Support IT infrastructure, including servers, networks, applications, and security.
Ensure system security and data protection in line with relevant policies and regulations.
Install and maintain Microsoft software and other business applications.
Enforce IT policies, procedures, and best practices.
Create reports, dashboards, and data visualisations using analytics and BI tools.
Support data validation, cleansing, and automated data processes.
Monitor and maintain data quality.
Assist with ad-hoc IT projects and training when required.Key Skills
Strong knowledge of Microsoft technologies (Azure, Active Directory, SQL).
Understanding of networking and IT infrastructure.
Experience with databases, reporting, and BI tools (preferably Power BI).
Strong Excel and Office 365 skills.
Excellent organisation, attention to detail, and documentation skills.
Good communication and teamwork abilities.
Adaptable with a willingness to learn.Qualifications & Experience
Degree in a relevant subject.
3+ years' experience in a similar role.
Experience providing 1st line IT support.
Experience with databases and reporting.
BI/reporting platform experience preferred.Benefits & Schedule
On-site parking
Office-based: Monday-Friday, 9:00am - 5:30pm
Salary: £34,000/£38,000. INDGH