Overview
Receptionist / Patient Healthcare Navigator role at Omnes Healthcare Limited. Based in a GP surgery, you will provide a high-quality administration service and manage inbound and outbound patient calls. You will be the first point of contact for all patients and visitors, delivering a friendly and supportive environment at all times.
You will also support the clinical and management teams to deliver NHS Primary Medical Services. The role requires autonomy, confidentiality, sensitivity, discretion, empathy and tact.
This is an opportunity to make a meaningful impact on people''s lives within a supportive, patient-focused team.
Responsibilities
* Provide high-quality administration and manage inbound and outbound patient calls.
* Be the first point of contact for patients and visitors, ensuring a friendly and supportive environment.
* Provide essential support to clinical and management teams to enable delivery of NHS Primary Medical Services.
* Work with autonomy while maintaining confidentiality, sensitivity, discretion, empathy and tact.
Role Requirements
* Experience of clerical and administrative work.
* Clear thinking with an analytical approach.
* Team player capable of promoting a positive team spirit.
* Ability to be sensitive and assertive as appropriate.
* Experience in a client-facing/customer service position.
* Motivated and able to work independently.
Who We Are
Omnes Healthcare Limited is a growing organisation operating within the NHS since 2006, offering Primary and Secondary care services with a forward-thinking approach to patient healthcare. We are involved in projects from genomics to digital healthcare services to improve the patient experience.
Benefits
* 25 days holiday plus bank holidays
* Excellent work / life balance
* Clinical progression
* Training cost support
* Full indemnity cover paid by the practice
* NHS Discount & Support Schemes
* Employee Assistance Program
* Sick Pay
* Enhanced maternity and paternity leave
* Salary sacrifice electric car scheme
* Life insurance 3 x salary
* Healthcare cash plan
* Cycle to work scheme
* Charitable giving scheme
* An extra day off to celebrate your birthday
* Occupational Health Support
Note: Omnes Healthcare are an inclusive employer. If you require adjustments during the recruitment process, please contact us.
Job Details
* Salary: £23,809 per annum
* Employment type: Full-time
* Hours: 37.5 hours per week
* Seniority level: Entry level
* Job function: Administrative
* Industries: Hospitals and Health Care
Location: Lincolnshire, England, United Kingdom
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