Assistant Operations & Staffing Manager
5 days per week, Monday to Sunday
£30,000 - £34,000 per annum (DOE)
We at Off to Work are recruiting an Assistant Operations & Staffing Manager to join our dedicated London team.
Working within the Operations team and under the guidance of the Senior Client Account Managers you will successfully manage a portfolio of client accounts. Through regular client communication you will nurture and develop warm and empathic relationships with your client accounts, offer exceptional customer service and take pride in exceeding our clients’ expectations with teams tailored to their needs.
The Assistant Operations & Staffing Manager will be responsible for multiple events which you will project manage and personally ensure the successful delivery of teams of staff to these events. You will be a specialist in profiling and candidate selection for a diverse number of events. Ensuring all shifts are fully staffed with an appropriate team, that hold the right skill set, are immaculate, well groomed, punctual and well briefed.
The Assistant Operations & Staffing Manager will be actively involved in nurturing and mentoring the casual team with a passionate and caring approach, and with open channels of communication. Alongside the rest of the Operations team you will help to manage the casual teams’ welfare and retention, inspiring the casual team to develop in a professional, fun and rewarding environment.
The Assistant Operations & Staffing Manager will further develop company and industry knowledge by working alongside our clients and casual team at events; managing client sign ins; and supporting the Operations team, to in turn develop your client portfolio.
Must haves:
1. Minimum of 3 years in an operations management role within 4 or 5 star hotels, premium events and/or corporate hospitality.
2. A real people person with great empathy and excellent communication skills including fluency in spoken and written English. Must be comfortable working telephonically.
3. Drive and determination with attention to detail and an innate ability to focus on a variety of tasks
4. Creative and able to find workable resolutions for long-term success
5. Exemplary work ethic
6. Fully computer literate with strong skill in Microsoft Office programs and applications. (Experience with Hubspot or other CRM systems is advantageous but not essential)
Some of the reasons we love working for Off to Work
7. Open team environment and camaraderie between all regions
8. Company-wide profit share
9. Regular (funded) social events
10. Annual company-wide conferences, held in exciting locations around the world
11. Personal training and development allowance
12. Eye care vouchers
13. Full health screening annually for team members aged 40+
14. 1 celebration day off per holiday year