Description:
Our client, an established Events Company is seeking a highly capable Director of Operations to lead their operations and to ensure that they deliver outstanding guest service and operational excellence and that operations are run effectively commercially. Key Responsibilities •Lead day-to-day operations •Manage and develop multi-functional teams •Ensure compliance with legal, health & safety, and client-specific standards •Drive guest satisfaction, manage service feedback, and implement improvements •Manage onboarding of large client groups, especially in key locations •Work closely with finance and commercial teams on budgets, cost control, and reporting •Represent the company at client meetings and industry events
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