Job Description
Technical Support Analyst
Knutsford
3 months + (to permanent)
£15 - £18.73 per hour (umbrella)
A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You’ll handle escalated issues, troubleshoot complex faults, and work closely with internal teams to deliver excellent customer outcomes.
Responsibilities:
Resolve 1st/2nd line support tickets and escalations within SLAs
Diagnose system, network, and performance issues using logs and monitoring tools
Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems
Escalate complex issues to Level 3 with clear documentation
Communicate professionally with customers and internal teams
Experience required:
2+ years’ experience in enterprise IT support
Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge
Experience with cloud platforms (Azure/GCP), containers, and scripting
Comfortable working to SLAs with a customer-focused mindset