Residential Services – Bournemouth University
Full time (37 hours per week)
Are you a highly organised and customer-focused individual looking to develop your career in student services? Bournemouth University is seeking a proactive Housing Assistant to join our Residential Services team.
This is a varied and fast‑paced role where you will play a key part in supporting students throughout their accommodation journey—helping to ensure they have a positive, safe and supportive living experience.
As a Housing Assistant, you will be part of a small, collaborative team working across both university‑managed accommodation and private sector housing. You will provide front‑line support to students, landlords and colleagues, alongside delivering essential administrative functions.
Responsibilities
* Act as a key point of contact for students, parents and landlords, providing advice and guidance on accommodation matters
* Support the day‑to‑day operations of the Accommodation Office and University residences (“front of house”)
* Assist with rent collection, financial administration and database management
* Support summer accommodation bookings and peak operational periods
* Provide administrative support to Senior Housing Officers and the wider team
* Assist with analysis of occupancy and void rooms to support service improvements
* Help maintain accurate accommodation information across university systems and websites
* Support students with diverse needs, including international students and those requiring additional support
Qualifications
* Experience in a customer service and/or administrative environment
* Excellent communication and interpersonal skills
* Confident working with a wide range of people and situations
* Strong IT skills, including experience with databases and Microsoft Office
* Ability to work accurately and manage competing priorities in a busy environment
* Demonstrates a positive, professional and team-focused approach
Eligibility & Work Terms
This position is available on a fixed‑term basis until 18th July 2027. The role is open to Bournemouth University staff and agency staff currently working at Bournemouth University only.
This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore BU will not be able to sponsor individuals who require permission to work for this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job.
Benefits
Core Package:
* PAY – competitive salary with opportunities for pay progression
* PENSION – valuable defined benefit pension with generous employer contributions
* HOLIDAY – annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time)
* WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependent)
Voluntary benefits:
* Health & Wellbeing – employee assistance programme, dental care scheme, health cash plan
* Financial & Discounts – discounts including a reduction of fees for family members who study at BU
* Travel – cycle‑to‑work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel
* Sports & Activities – sports BU has a wide range of activities which staff can access
* Family – enhanced maternity, paternity and adoption leave, on‑site nursery with discounts for BU staff
* Modern, vibrant campus locations – bright and flexible work and meeting spaces, with on‑site food outlets and coffee shops
#J-18808-Ljbffr