OCC Team Manager
Portsmouth
Salary: £35.9k – £37.7k + £11.3k shift allowance per annum (dependent on skills and qualifications)
Full‑time (Rotational Shift) | Office based
Benefits: Competitive pension scheme, Enhanced maternity/paternity pay, Life assurance, HolidayPlus, Cycle2work Scheme & more
Job Reference: REQ5455
Responsibilities
* Organise and motivate a team of shift controllers to produce excellent levels of performance in a pressurised environment
* Monitor Emergency and Metering standards across the depots and the network
* Maintain close liaison with operational management to deliver workloads within performance timescales
* Investigate and perform root‑cause analysis of all failures in the standard
Qualifications
* Strong leadership, organisational, diagnostic and problem‑solving skills with the ability to act on your own initiative
* Effective communication skills at all levels, within and beyond your own team
* Excellent customer service skills
* Highly motivated with a flexible and positive approach to work
* Capable of working to tight deadlines and responding to changing priorities at short notice
* Excellent people‑management skills with the ability to influence, coach and communicate to ensure high levels of motivation, teamwork and engagement
* Good IT skills, competent in Microsoft Word and Excel, and experience with Maximo, Click Scheduling Tool and Esendex; a full driving licence is essential
* Willingness to participate in a rotational shift pattern running 24/7, 365 days a year
Inclusive Application
Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If you are interested in this role but are not sure you tick every box, we would still love to hear from you. You might be just who we’re looking for – now or in the future.
Company Overview
SGN is a leader in pioneering research and development toward a net‑zero energy system. Our cutting‑edge technologies and innovative thinking are driving change in the gas industry while keeping people safe and warm. SGN is an award‑winning employer, including CCA Gold Awards for ‘Great Places to Work’ and ‘Inclusivity and Accessibility’.
Accommodations and Support
If you require any accommodations or support during the application process, reach out to us. We’re here to help ensure an inclusive and accessible experience for everyone.
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