Area Operations Manager (Previous Relevant Experience is Required), London
Client:
Telent
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
10.07.2025
Expiry Date:
24.08.2025
Job Description:
Area Operations Manager
Location: London
Job type: Permanent
Ref: 1524
Do you enjoy working with a down-to-earth, supportive team but also rely on your own initiative and problem-solving skills in the field? Our Field teams are essential in delivering and supervising maintenance, installation, cabling, or civils works, helping to keep the nation's critical infrastructure connected and protected 24/7.
This role reports to the Operations Director within our Infrastructure Services team. You will be responsible for the day-to-day management of the London area, overseeing the supply chain for the ONSA contract. You will manage Patch Managers and Supervisors and lead on Safety, Compliance, Street Works, Customer relationships, and strategic partnerships with 35 London Boroughs.
What you'll do:
* Maintain performance against contractual metrics
* Ensure reliable, on-budget delivery through the supply chain
* Manage the work stack using guild principles
* Manage resources against churn and budget to maintain workstack health
* Drive and improve compliance, including safety, quality, and streetworks
* Develop and maintain strong customer relationships
* Collaborate with internal teams and customers to identify and implement service improvements
* Create customer SLA performance reports as appropriate
* Keep service documentation accurate and up-to-date following company procedures
* Understand field requirements for resource planning
Who you are:
Key Requirements:
* Organizational skills with the ability to meet deadlines
* People management experience
* IT skills, including intermediate knowledge of Microsoft Teams, Outlook, Excel, and PowerPoint
* Excellent communication skills, both verbal and written, with confidence in presenting
* Successful negotiation skills managing client expectations
* Ability to meet targets and deliver projects on time
* Risk management understanding and solution provision skills
What we offer:
A career at Telent offers opportunities across many sectors, roles, technologies, and clients, supporting your development and skills growth. We value diversity and foster an inclusive culture where everyone can thrive.
* Company car/allowance
* Healthcare
* 33 days holiday plus options to buy or sell five days
* Company pension scheme
* Family-friendly policies
* Occupational health support and wellbeing portal
* Discounts on cinema, restaurants, and shopping through Telent Rewards
About Telent:
Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and digital infrastructure across the UK. Join us to make a real impact and be part of a team of over 3,000 dedicated professionals committed to excellence.
We are guided by our values: Inclusivity, Responsibility, Collaboration, and Customer focus.
Note: Non-passport holders may require a work permit. For more details, visit our blog. Please apply via the 'Apply now' button. Do not share bank or payment details during application.
Created on 10/07/2025 by JR, United Kingdom
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