WAREHOUSE OPERATIVE
Raise your hand if you:
1. Hold an active Reach Truck and Counterbalance Forklift License
2. Want to be part of a high energy team that works together and wins together
3. Are meticulously organised, efficient, and flexible
4. Have instant rapport with customers and suppliers
5. Confidently follow operational best practices
6. Want to earn £28,500 plus bonus and industry-leading perks
Furniture Village is a family business through and through. In the words of our founder and CEO Peter Harrison: "we employ nice people to sell nice furniture to nice customers". We’ve been doing it since 1989 when we opened our first store in Abingdon. Today, we have 57 stores and more are on the way.
We source beautiful furniture from across the globe—handmade mattresses from Yorkshire, bespoke marble tables from Italy, precision-engineered wardrobes from Germany—and deliver them with love, always putting the customer first.
Our success is driven by our people, the heartbeat of our business. We offer incredible opportunities for progression, fast-tracking promotions, and celebrating success.
A Little More About The Role
As a key team player, you will:
1. Support the customer fulfilment function by managing all warehouse and distribution activities
2. Be the voice of the brand, liaising with customers to arrange deliveries and support queries
3. Handle customer service issues promptly and sympathetically
4. Manage supplier deliveries and returns
5. Accurately process balance payments
6. Act on delivery incident reports
7. Comply with all health and safety and GDPR procedures
Do you have these qualities?
* Genuine empathy and willingness to help
* Commitment and tenacity, owning issues and seeing them through to completion
* Punctuality, professionalism, and pragmatism
* Confidence in problem solving
* A love of detail
* Accountability, holding high standards for yourself, your team, and the business
* A true team player who loves to have fun and get the job done
In return, we’ll reward you with:
* Competitive package: £28,500 plus bonus
* Best-in-class perks: pension scheme, 24/7 medical support, health insurance, up to 33 days’ holiday, Perkbox, and staff discount
* Excellence as standard: we do things the right way, not the easy way
* A culture of rewards: generous bonus structure
* Real progression opportunities: we set you up for success and love to fast-track promotions
* Award-winning business: the UK’s leading independent furniture retailer, voted an Outstanding Place to Work and the Supreme Champion Family Business of the Year
Want to be part of a Great British success story?
As a family business, it’s important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Apply now for the next step in your career. Together, we can do wonderful things.
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