IT Support Analyst by my supportive and engaging client. This role is onsite 5 days a week. My client is seeking a proactive 2nd Line Support Engineer who enjoys variety, responsibility, and being part of a tight-knit IT team. This is a fantastic opportunity to join a collaborative environment where you’ll play a key role in the day-to-day running of IT and truly get the chance to wear many hats. The Role As a 2nd Line Support Engineer, you’ll act as a critical escalation point, supporting users across a broad technology stack. You’ll work closely with users, take ownership of issues, and contribute to continuous improvement across IT systems and processes. Key Responsibilities * Provide 2nd line technical support across desktops, laptops, servers, and applications * Troubleshoot and resolve escalated incidents efficiently and professionally * Support Microsoft technologies including Windows, Microsoft 365, Active Directory, and Intune * Assist with system maintenance, upgrades, and deployments * Document fixes, processes, and best practices * Get involved in projects and day-to-day IT operations beyond traditional support About You * Proven experience in a 2nd Line Support or similar IT support role * Strong troubleshooting and problem-solving skills * Comfortable working across a broad range of technologies * A team player who thrives in a close-knit, fast-paced ...