Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive. co. uk for additional roles across engineering, production, warehouse & transport operations.
Customer Service Executive
£27k + Annual Bonus + Bens + Prospects + exceptional package
Manchester [Trafford Park]
Site bonus scheme
Company pension scheme.
Holidays : 25 Days + nationals.
Option to buy / sell 5 days holiday if you choose. This is after 12 months service.
Childcare vouchers.
Cycle to work scheme.
Gym flex Membership - Discounted annual contracts up to 15% .
Health Care Cash plans.
Voluntary Private medical Insurance.
Our client is a multi-site specialist distributor of industrial related products that are used in a variety of applications. Due to further growth, they are looking for an exceptional Customer Services agent.
Summary:
Primary contact for specific Depot allocated customers
Processing of all Direct Delivery orders and Purchase Orders and liasing with Suppliers
Monitoring and completion of Customers own stock replenishments
Receipt and processing of customers orders onto M4 computer system.
Documentation of all relevant information from customer orders.
Check and validate customer confirmation purchase orders.
Regularly update information on system including maintenance of records on customer pricing
Receive and process enquiries, ensure follow up.
Process Return Inwards Notes.
Liase with other sales staff to maximise sales opportunities.
Communication with customer regarding concessions and any other required information.
Documentation of customer complaints
Experience needed:
Proven experience in a similar role
Experience in taking and processing all orders, enquiries and complaints in a business with high volume processing.
Working within a fast paced environment
Effective and Empathetic telephone manner.
Customer Centric with a Problem Solving mentality
Diligent when taking and processing all orders, enquiries or complaints.
Process telephone orders in a polite and courteous manner.
Work within a continuously busy environment.
Build relationships with both customers and colleagues
This is a fantastic opportunity – we look forward to your application.
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