Company Description
At Radius, we provide best-in-class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in…
Job Description
The role of IT Service Desk Analyst is important to us. It is based in our IT Service Desk Team, which forms part of our internal IT Operations department. This position will be a front‑line role, dealing directly with internal customers from across the group who have IT issues and requests. We would love to welcome you to our Emperor Court office in Crewe. You will have full access to the facilities in our neighbouring Radius Campus head office, including the onsite gym and cafe. Working hours are 37.5 per week, with a rota system in place to cover the hours between 07:30‑17:30 Monday to Friday.
Your Responsibilities Day To Day Will Be…
* Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self‑service logging tool.
* Prioritising support calls and allocating them to the relevant technical support team/s.
* Diagnosing and resolving hardware and software faults.
* Management and ownership of requests and faults reported to the IT Service Desk.
* Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
* Resolving 1st line support calls to agreed service levels.
* Keeping internal customers informed of any IT related issues that might impact their teams.
* Ensuring accurate and timely feedback on submitted support requests.
Qualifications
* Experience working on an IT Service Desk that recognises and adopts ITIL best practice.
* Eager to learn and passionate about IT support with the desire to succeed in a rapidly changing environment.
* Experience in customer service and/or administrative excellence in an IT or business environment.
* Excellent written and verbal communication skills.
* Familiarity with Service Desk ticketing systems such as Jira.
* Proven experience of the following technologies:
o Windows 11
o Microsoft Office
o Office 365
o Active Directory
Additional Information
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You’ll also have access to our competitive reward and benefits package, which includes:
* Pension
* Life assurance
* Employee fuel card scheme
* Electric Vehicle scheme
* Employee assistance programme
* Wellness and healthcare assistance via ‘Help@Hand’ by Unum
* ‘Cycle to work’ scheme
* Free breakfast daily in the office
And of course, you will be part of a modern purpose‑built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more!
Still Curious?
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.co.uk.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
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