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The Scotsman Hotel, 20 North Bridge, Edinburgh, EH1 1TR
Who we are?
Named after the groundbreaking national newspaper that took residence in these beautiful Baroque buildings, The Scotsman Hotel is a luxury establishment that retains many of its original features. Our Meetings & Event spaces combine a sense of occasion with all the flexibility and state-of-the-art facilities expected from one of Scotland’s most historic hotels.
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with over 40 venues across Scotland including bars, restaurants, hotels, and more.
We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue.
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits:
* TRONC electronic tips – Our staff keep 100% of tips earned in venues.
* Wagestream – Stream up to 40% of your pay as it is earned and set automatic savings to support your financial wellbeing.
* 30% off food and cinema tickets across all our venues in Scotland.
* Hotel and apartment discounts.
* Access to Scotsman Perks Benefits Portal.
* Staff meals on duty.
* Flexible working opportunities.
* Career development through our Scotsman Steps training programme.
The Role:
As Senior Hotel Receptionist, your responsibilities will include:
* Delivering warm, personalized, and discreet service to every guest, setting the tone for a luxury experience.
* Handling all phone and in-person interactions with elegance, efficiency, and attention to detail.
* Ensuring seamless check-in and check-out processes that feel effortless and refined.
* Maintaining a pristine, inviting reception area that reflects a high standard of excellence.
* Managing all correspondence and guest information with care, discretion, and precision.
The Person:
The ideal candidate will have:
* Proven experience in front desk or guest-facing roles within a luxury or high-end environment.
* Exceptional communication skills and meticulous attention to detail.
* A naturally outgoing personality, service-first mindset, and a passion for delivering personalized, five-star experiences.
The Process:
If you believe this Hotel Receptionist role is right for you, apply now, and a member of the hotel team will be in touch.
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