Description
As a member of our Bar team, you will be attentive to the guests’ needs from the moment they arrive, make recommendations and serve accurately and efficiently. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
What You Will Do In This Splendid Role:
As part of the Bar team, you will be supporting each other to consistently deliver memorable moments, create a warm and welcoming atmosphere for greater guest experience. Here’s what you will be expected to do:
* Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
* To be fully knowledgeable about all the allergens and their presence in the dishes and drinks offered in the outlet, and to know where to find all the information.
* To be aware of all F&B Promotions in place in the Hotel and to communicate them to guests when appropriate.
* Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
* Encourage the highest standards across all areas (customer service, hygiene, health and safety)
* Have a desire and a creative eye for mixology and drink trends.
What Makes You Splendid:
We live by our values, and we’d love you to bring them to life every day:
* Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
* Nimble - You’ll be empowered to make decisions and drive change because here, bold thinking is encouraged.
* Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
* Honest - You’ll be part of a team that believes in doing the right thing.
We’re proud to be a place where people can bring their whole selves to work.
Our Splendid Benefits:
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
* Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
* Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
* Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
* Life Assurance – Peace of mind for you and your loved ones.
* Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
* Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
* Pension - Auto enrolment into the company pension scheme.
* Learning & Development - Opportunities available to progress your skills and career.
About The Grand - York
Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.
A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.