Tenant Liaison Officer – Halifax / Bradford
📍 Location: Halifax / Bradford
⏰ Hours: Monday to Friday, 8:00am – 4:30pm
💰 Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage
📄 Contract: Temporary Ongoing (Permanent Opportunity Available)
We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.
As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project.
Key Responsibilities:
Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works
Contacting tenants prior to work commencing to arrange access
Explaining the scope of works, timescales, and contractor details clearly
Delivering Resident Information Packs as part of your Tenant Liaison Officer duties
Providing regular updates via telephone, email, letter, and home visits
Handling complaints and resolving Stage 1 issues professionally
Supporting vulnerable tenants with tailored plans
Working closely with site managers and project teams
Promoting health & safety awareness during refurbishment works
Collecting tenant satisfaction feedback
Completing all administration required of a Tenant Liaison Officer
Tenant Liaison Officer – Requirements
To be successful in this Tenant Liaison Officer position, you will have:
Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer
Experience within social housing, planned maintenance, refurbishment, or construction
Strong customer service and complaint handling skills
Excellent communication and interpersonal skills
A proactive and organised approach
Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role)Why Apply for This Tenant Liaison Officer Role?
✔ Competitive hourly rate
✔ Car allowance and paid mileage
✔ Stable, ongoing contract with permanent potential
✔ Monday–Friday working hours
✔ Opportunity to build long-term experience as a Tenant Liaison Officer within social housing
This Tenant Liaison Officer vacancy is being advertised by Meridian Business Support, acting as an Employment Business on behalf of our client.
If you are an experienced Tenant Liaison Officer looking for your next opportunity in Halifax or Bradford, apply today.
📩 Interested? Apply now
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy