Would you like to run a vibrant and growing leisure business?
Do you have experience in restaurant or retail management?
Does a happy customer make you go home with a smile?
Are you highly skilled but want to reduce your hours?
Dunchurch Pools is a canal side leisure destination, designed by the architects responsible for the Eden Project and set in the Warwickshire countryside near Rugby.
A unique and exciting opportunity has arisen for a senior manager to join our team, leading our growing Café, Shop & Events businesses, whilst also supporting wider marina activities. The successful candidate will work alongside our existing senior team who lead the sites Moorings, Brokerage, Boatyard and Camping businesses.
Objectives
* Deliver an exceptional customer experience.
* Maintain high standards of food, product, service and presentation.
* Successfully deliver events across the venue.
* Market and develop the customer offering.
* Lead, develop and motivate the team.
* Lead annual business planning activity, drive revenue and maximise profitability.
* Support the wider management team.
Café & Events
Food & Entertainment at Dunchurch Pools is growing and expanding with our Café, Shop and Events. The successful candidate would manage and develop these businesses:
* Manage the operations of the Quayside Café.
* Organise, set up and manage five street food events annually with food vendors, bar and music.
* Organise, set up and manage two moorer functions (Annual BBQ and the Christmas Gathering).
* Develop menus, entertainment bookings and activities.
* Develop suppliers and partners.
* Ordering, stock control and wastage control.
* Compliance and excellence with food hygiene, health & safety and licensing regulations.
* Financial receipts, payments, budgeting and monitoring.
* Manage the team, rotas, cover, training and recruitment.
* Work collaboratively and co-ordinate with the grounds & maintenance team.
* Business planning and development.
Supplies & Shop
The Supplies and Shop business combines boat supplies (diesel, gas, coal etc.), chandlery, provisions and farm produce. The successful candidate would manage and develop these businesses:
* Manage the operations of the Supply Dock, where canal boats moor up to purchase goods and services.
* Manage the operations of the Shop, serving boat owners and the general public.
* Ensure product displays are optimised, attractive, fully stocked and priced.
* Develop product lines, suppliers and services.
* Ordering and stock control.
* Financial receipts, invoicing, payments, budgeting and monitoring.
* Manage the team, rotas, cover, training and recruitment.
* Business planning and development.
Marina Activities
The venues Moorings and Brokerage businesses are managed by another member of the senior management team, also working three days each week (1 day crossover). The successful candidate would support these businesses on the days when the manager is not in attendance. No previous experience of marinas is required as full training will be provided.
* Co ordinating arrivals and departures of boats.
* Undertaking boat viewings.
* Supporting the marina reception.
* Addressing customer enquiries and co ordinating responses.
The Successful Candidate
* Proven experience as a restaurant, retail or events manager.
* Track record of success in developing businesses, perhaps previous business owner.
* Passion for hospitality and delivering exceptional customer experiences.
* Excellent organisational and communication skills.
* Ability to multi-task in a fast paced, dynamic environment.
* Happy to role sleeves up and muck in.
* Comfortable with responsibility, accountability and delivering.
* Commercially aware.
* Highly literate and numerate.
* Full driving licence and access to own transport.
Why Join Dunchurch Pools
* Opportunity to run a vibrant and growing leisure business.
* Considerable autonomy to plan, develop and run your business.
* Great daily variety to your activities.
* Beautiful location in the Warwickshire countryside.
* Join a family business and great team of people.
* Competitive salary and benefits.
* Work, family, life balance.
* Happy customers put a smile on your face.
Interested parties should forward their CV with a covering letter highlighting their suitability for the role.
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