Applications Team Responsibilities
* Maintaining our applications, keeping the lights on and ensuring they remain supported, fit‑for‑purpose and meeting the needs of our end users
* As application subject matter experts, contributing to the design and development of new products and services
* Improving user experience in our systems and processes
* Proactively maintaining our application portfolio and reducing technical debt
Application Operations Engineer Responsibilities
* Performing user and security administration for a portfolio of applications – covering Joiners, Leavers, Movers (JLM), role‑based access control (RBAC) based on least privilege, and other build / configuration activities
* Identify, troubleshoot and resolve incidents and problems affecting our applications and end users
* Contributing to, and supporting the delivery of continuous improvement initiatives
* Incident management – identify and register incidents, gather required information and allocate it to the appropriate channel
* Problem management – investigate problems in systems, processes and services, understand the level of a problem (for example, strategic, tactical, operational), and contribute to the implementation of remedies and preventative measures
* Change management – implement changes based on requests for change and apply change control procedures
* Asset and configuration management – maintain secure configuration and accurate information, control IT assets and verify location and state of assets
* Availability and capacity management – manage service components to ensure they meet business needs and performance targets
* Continual service improvement – develop process efficiency and optimize common processes, support activities to improve development processes, and identify obvious deficiencies
* Ownership and initiative – own an issue until a new owner has been found or the problem has been mitigated or resolved
* Service focus – take inputs and establish coherent frameworks that work
* Technical specialism – assist in technical support activities and carry out agreed / routine maintenance and administration tasks
* Technical understanding – understand the subject matter and what it involves
* Testing – execute test scripts under supervision and understand the role of testing
* User focus – identify needs and engage with users or stakeholders to collate user needs evidence, define research that fits user needs, and use quantitative and qualitative data about users to turn user focus into outcomes
Working Conditions
* Some roles may require weekend shifts at multiple sites
* Employment is subject to a six‑month probation
Equal Opportunities
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
This advert closes on Wednesday 10 Jun 2026
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