"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."
Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four-star hotel offers direct access to the vibrant canal-side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub-style bar, and a luxurious spa with an indoor pool and fitness centre.
The Role
As a Sales Coordinator, you will have the opportunity to chart your own journey, explore new opportunities and develop a career you may never have imagined within hospitality. Working within the Sales & Marketing team, you’ll support groups & events sales efforts, collaborate with our operations team, and engage with clients throughout various aspects of the sales function. This is a varied role where no two days are the same.
You will support with administrative tasks, host hotel tours, recommend packages and ideas to clients, and work with the operations team to create a seamless and memorable journey for our guests.
This position is full-time (40 hours per week), typically following office hours, with some evening or weekend work required with advance notice.
Key Responsibilities:
Respond to all external customer enquiries in a timely, accurate and professional manner with a clear focus on conversion.
Ensure hotel procedures are accurately followed including business being accurately logged in to Envision, methods of payment confirmed and contracts issued promptly on confirmation of bookings.
Conduct site inspections and tailored hotel tours to convert prospective clients in to confirmed business.
Manage group and event enquiries in line with agreed revenue strategies, commercial guidelines and brand standards.
Prepare banquet event orders and work closely with operations to help ensure a smooth guest experience.
Support the wider team as needed across all Sales & Marketing functions.
Qualifications
About You
The ideal candidate will:
Have experience within a similar role
Be well organized, admin focused and able to multitask.
Have a positive attitude and excellent communication skills.
Be pro‑active, confident and customer focused.
Be curious, and eager to support the wider commercial team.
What We Offer
Salary: £26,436.8 per annum
12 complimentary nights per year across Hyatt Hotels worldwide
Discounted stays for you and your family from day one
Discount on food & beverage when dining as a guest at selected Hyatt Hotels
Complimentary meals on duty
28 days holiday including bank holidays (increasing to 33 days)
Extensive learning and development opportunities
Headspace membership and access to our Employee Assistance Programme
A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
Clear career progression and global mobility within Hyatt Hotels
At Hyatt, ‘We care for people so they can be their best.’ This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing which shape everything we do. Being part of Hyatt Regency Birmingham means joining a global family of over 1,150 hotels in more than 70 countries, recognised as a Great Place to Work. Here, individuality is celebrated, and opportunities are yours to shape. Hospitality is more than a job, it’s a career for people who care.
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps
Apply today for this Sales Coordinator role and start your journey with Hyatt Hotels! Hyatt Regency Birmingham is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
#J-18808-Ljbffr