Neighbourhood Advisor
Background
'It is a great time to join Golding as we are an efficient, local, visible and listening organisation providing sustainable homes and communities.' We have an established track record for building quality homes and investing in our local communities.
We're really excited about the future and to help us improve our customer offer, we're recruiting for a Neighbourhood Advisor on a 9 month Fixed term contract. You'll be part of our Neighbourhood team in our Customer Experience directorate and play a key role in shaping our future.
What you'll be doing
As a Neighbourhood Advisor you'll provide an effective and efficient neighbourhood management service that'll meet customer needs and service demands. With a strong focus on customer satisfaction, ensuring work is carried out to a very high standard and all statutory and regulatory obligations are met and all targets and KPI’s are achieved
You'll provide effective and efficient tenancy management to our customers, provide customers with general advice on tenancy matters, carry out block/estate inspections - ensuring we maximise customer engagement and manage a varied caseload. You'll work with the local authorities and attend court to represent Golding Homes when required.
You'll be an ambassador for customers, knowledgeable about the local area where you work, and having an awareness of diverse customer needs. Shape and champion neighbourhood plans, proactive interventions to improve outcomes for customers.
Our customers are located across the wider Maidstone area and this role will predominantly be looking to support customers within Maidstone and the surrounding areas.
More about you. What can you bring?
You'll have seasoned experience within the housing sector dealing with anti-social behaviour, management of serious and complex ASB cases and conflict resolution. You will have extensive knowledge of housing management, legislation and the diverse needs of customers.
You'll be a confident individual with exceptional customer service skills, with the ability to build rapport with customers and a good working relationships with internal/external colleagues and stakeholder agencies.
Please note a Basic DBS and full driving licence is required for this role.
When and where you'll be doing it
You will enjoy a 37 hour working week and earn an annual salary of circa £38,495.
Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You’ll get:
• 28 days annual leave per year (plus bank holidays)
• Company Pension contribution and life assurance
• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
• An annual Wellbeing Fund
Closing Date: Sunday 01 February at midnight
We will be sifting applications throughout and reserve the right to close applications early.
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.