Purpose of the Role
To manage customer accounts efficiently, ensuring timely receipt of payments, accurate posting and reconciliation of transactions, and proactive credit control across domestic, export, euro, parking, and proforma customers.
Key ResponsibilitiesAccounts Receivable & Payment Processing
* Post and allocate customer payments daily, including Proforma on Account (POA) payments, ensuring accurate reconciliation to support daily financial controls.
* Post late Friday payments up to close of business to allow timely statement production.
* Match Proforma payments to subsequent invoices once issued.
* Identify and log Sage posting errors for correction, ensuring data integrity.
Statements & Customer Account Management
* Produce and issue weekly customer statements across all customer categories.
* Review and manage over 200 customer accounts, monitoring overdue invoices and breaches of credit limits.
* Conduct full account reviews at least fortnightly to identify discrepancies, posting issues, or credit exposure.
* Issue high-volume payment chasers (typically 50–100 per review cycle) to ensure cash collection.
Credit Control & Risk Management
* Review customer credit applications using CreditSafe and determine appropriate payment terms and credit limits.
* Monitor customers trading on proforma terms to ensure payment is received prior to job commencement.
* Proactively target and manage high-risk or historically problematic accounts, maintaining progress records.
* Place customer accounts on hold where necessary to tactically secure payment.
Customer Liaison & Query Resolution
* Act as the primary point of contact for customer invoice and payment queries.
* Work collaboratively with internal teams to resolve disputes preventing payment.
* Ensure timely resolution of issues that could delay cash collection.
Debt Escalation & Legal Actions
* Escalate accounts to debt collection services where required.
* Raise legal correspondence (Thomas Higgins letters) in line with company procedures.
* Monitor and chase payments from subcontractors.
Key Skills & Attributes
* Strong experience in credit control and accounts receivable
* Confident handling high-volume customer accounts
* Excellent attention to detail and organisational skills
* Firm but professional communication style when chasing payments
* Ability to manage risk and make sound credit decisions
* Proficient with accounting systems (Sage experience preferred)
* Comfortable working independently and prioritising workload
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person