Role
Purpose
1. To ensure the effective and efficient delivery of Homeless Intervention and Prevention services with a focus on homelessness prevention by actively leading and contributing to continuous improvement
2. To act up for the Homelessness Intervention and Prevention Manager in their absence and to deputise in attending meetings and undertaking specific project work.
3. Providing guidance, instruction, direction, and leadership to ensure effective and efficient cross-team work to deliver performance targets and service objectives.
4. To implement operational service plans, including delivery of our transformation principles of establishing early upstream homelessness prevention, driving continuous service improvement and delivery of projects.
5. To ensure all expenditure on temporary accommodation is carefully considered before any placement. To take responsibility for financial efficiency for Homeless Prevention Grant.
6. To develop strong and effective relationships with internal and external partners to deliver an excellent homelessness prevention service.
7. To provide effective line management to the Homeless Intervention & Prevention Team, motivate, support and lead staff through a period of change to give excellent service to our customers.
8. Ensure all casework is recorded in data management systems
Duties
9. Assess and reach decisions on complex cases or as directed by the Homeless Intervention and Prevention Manager
10. Hold a small caseload of complex cases up to 25% of the equivalent of a full-time Homeless Intervention and Prevention Officer.
11. Work with all other managers within the service to ensure sufficient operational management cover is maintained for the overall Homeless Assessment service during office hours and make the necessary and appropriate operational decisions in the absence of your colleagues
12. Support requests made to the Homeless Intervention and Prevention Manager for homelessness prevention fund/DHP payments. And provide regular information to the Housing Intervention and Prevention Manager for budgetary purposes.
13. To review and recommend all requests for emergency Accommodation made to the Homeless Intervention and Prevention Manager.
14. Approve and manage all annual leave, Flexi, and time off in lieu requests for your team in accordance with the Council's policies and procedures whilst maintaining appropriate levels of service cover.
15. Make the Housing Intervention and prevention Manager and Review Manager aware of any s appeals and judicial review notifications received to respond to PAP's and to collate responses
16. To lead a team of officers in developing innovative and creative solutions to the prevention of homelessness and tangible reduction of the use of temporary accommodation.
17. To undertake regular monthly case supervision with team members ensuring that all officers are managing casework, in accordance with policy and procedure, and within agreed timescales. To ensure applications are taken and investigated appropriately under the terms of the Housing Act as amended, Homelessness Act, Localism Act, Homelessness Reduction Act, Code of Guidance, case law and the Council's own policies.
18. To guide and assist Officers in dealing with complex cases, carry out a full assessments of clients housing needs and circumstances, and disseminate good practice information across the Homelessness Intervention and Prevention team.
19. Contribute to the recruitment, appointment of staff and lead the induction of staff through effective use of organisational policies and procedures.
20. Identify training needs for individual staff members and your team and ensure appropriate training and advice is delivered on new legislation, IT, case law and the Council's policies and procedures.
21. Address underperformance and poor attendance in line with the Council's policies and procedures.
22. Ensure that officers comply with the prevention, relief, and main housing duties under the Homelessness Reduction Act, that assessments, Personal Housing Plans, applications, and enquiries are completed, monitored, and reviewed as required, and the legal homelessness duties are appropriately started and ended with the proper notifications and decisions.
23. Routinely supervise and audit casework to maintain quality, standards, consistency, and legal compliance and to identify and address development and procedural issues.
24. To lead a team of officers to deliver a customer-centric service that supports the resolution of customers' housing needs at first contact.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.